HOW WE SHIP
Our current carrier is UPS.
Free standard ground shipping for orders and returns within the US.
Same day, contactless delivery is also available for St. Louis City and County residents for orders over $350.
Same day, contactless delivery is also available for St. Louis City and County residents for orders over $350.
Shipping fees are automatically calculated at the time of checkout.
ORDER PROCESSING
Please allow 2 business days for your order to be processed, from the date that we receive your order and credit verification has been confirmed.
Transit times do not include Saturday’s, Sunday’s and holidays.
COVID-19 UPDATE
As a small business, each piece is personally packaged. The AUDRA team and I will be packing each item with proper care and protective measures – this way, you can try on in your home with confidence.
We are committed to maintaining our shipping and delivery schedules, though we still anticipate there may be delays in order processing and shipping due to Covid-19. We kindly request that if you have any questions to email us at info@audraofficial.com.
INSURANCE
All items are insured against theft and accidental damage while in transit from AUDRA to the shipping address.
Once your package has been delivered and signed for at the specified address, it is no longer covered by insurance.
RETURNS
If you are not entirely happy with your purchase, AUDRA will accept returns within 10 business days of your receipt of the item.
Please contact us for a Return Authorization number and return shipping instructions. Email us at info@audraofficial.com
All items must be returned in the original condition, unworn, with all tags on and in the original packaging.
REFUNDS
In order to receive a full refund based on the original purchase price (less shipping costs) and in the original form of payment, please note the following:
All items must be returned within 10 business days of your receipt of the item.
All items must be returned in the original condition, unworn, with all tags on and in the original packaging.
Items must not be altered in any way.
All returns must be accompanied with a Return Authorization number.
Any items returned damaged or soiled will not be accepted and will be returned to the customer.
EXCHANGES
AUDRA does not currently offer exchanges. You will need to return the unwanted item, and purchase the item you want.
Contact us if you need assistance with this at
info@audraofficial.com. We're happy to help.