Please take a moment to read through AUDRA shop policies. Email us if you have any questions or concerns at info@audraofficial.com. We're here to help.
PLACING AN ORDER
Use our easy navigation at the top of the page under SHOP, or search for a particular type of item or for a specific garment you're looking for by its name.
Once you've selected your item, make sure you choose your size, color if applicable and quantity. Click Add To Cart.
Review the items in your Cart, make changes if necessary, and follow the prompts through to Checkout to complete your transaction.
CANCELLATIONS
Change your mind? Email us asap at info@audraofficial.com. Once an item has been shipped, an order cannot be canceled.
PRE-ORDERS
Exclusive to AUDRAOFFICIAL.COM, we allow our clients to pre-order the latest AUDRA collection pieces months before they become available anywhere else.
Next to the Pre-Order button on the product page, you will see an expected delivery date range. We do our very best to ensure we meet these deadlines.
You will be billed for the full amount at checkout as our system currently does not allow for 'billing upon fulfillment.'
GARMENT CARE
All AUDRA garments are made with the highest attention to detail and with the highest quality fabrics and finishes, and should be cared for as such.
Please follow the guidelines on our care instructions for your AUDRA garments.
If you have any questions regarding proper care for any of our garments, please email us at info@audraofficial.com. We're here to help.
PAYMENT
AUDRA currently accepts the following forms of payment: American Express, Visa, Mastercard, Discover and Paypal.
All orders will be billed in US dollars. We do not currently ship to international destinations.
Local sales tax will automatically be charged on all orders (where applicable).
SHIPPING
Our current carrier is USPS.
We ship Standard Ground service, unless you select the option to upgrade for Priority or Express service.
Shipping fees are automatically calculated at the time of checkout.
USPS Standard Ground Shipping takes 3-5 business days.
USPS Priority Shipping takes 1-3 business days
USPS Express Shipping is Overnight.
ORDER PROCESSING
Please allow 2 business days for your order to be processed, from the date that we receive your order and credit verification has been confirmed.
Transit times do not include Saturdays, Sundays and holidays.
INSURANCE
All items are insured against theft and accidental damage while in transit from AUDRA to the shipping address.
Once your package has been delivered and signed for at the specific address, it is no longer covered by insurance.
RETURN POLICY
If you are not entirely happy with your purchase, AUDRA will accept returns within 10 business days of your receipt of the item.
Please contact us for a Return Authorization number and return shipping instructions. Email us at info@audraofficial.com.
All items must be returned in the original condition, unworn, with all tags on and in the original packaging.
REFUNDS
In order to receive a full refund based on the original purchase price (less shipping costs) and in the original form of payment, please note the following:
All items must be returned within 10 business days of your receipt of the item.
All items must be returned in the original condition, unworn, with all tags on and in the original packaging.
Items must not be altered in any way.
All returns must be accompanied with a Return Authorization number.
Any items returned damaged or soiled will not be accepted and will be returned to the customer.
EXCHANGES
AUDRA does not currently offer exchanges. You will need to return the unwanted item, and purchase the item you want.
Contact us if you need assistance with this at info@audraofficial.com. We're happy to help.
FINAL SALE
All SALE items are final sale and cannot be returned or exchanged.
CONTACT US
Got a question? Get in touch. We want to hear from you. We love to give advice on fit or how to wear an AUDRA garment.
Email us at info@audraofficial.com and we'll get back to you with the information you need. We're here to help.
LIABILITY & LEGAL
AUDRA DANIELLE LLC is a limited liability company and is established in Wilmington, Delaware.
"AUDRA" is a registered trademark logo and brand. All copyright and infringement rules apply.
For information on how we handle personal data, privacy and security issues, please read our Privacy Statement.
For our Terms and Services, please read our TOS Statement.
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