Customer Care

Please take a moment to read through AUDRA shop policies. Email us if you have any questions or concerns at info@audraofficial.com. We're here to help.

 

PLACING AN ORDER

• Use our easy navigation at the top of the page under SHOP, or search for a particular type of item or for a specific garment you're looking for by its name.
• Once you've selected your item, make sure you choose your size, color if applicable and quantity. Click Add To Cart.
• Review the items in your Cart, make changes if necessary, and follow the prompts through to Checkout to complete your transaction.

CANCELLATIONS

• Change your mind? Email us asap at info@audraofficial.com. Once an item has been shipped, an order cannot be canceled. 

PRE-ORDERS

• Exclusive to AUDRAOFFICIAL.COM, we allow our clients to pre-order the latest AUDRA collection pieces months before they become available anywhere else.
• Next to the Pre-Order button on the product page, you will see an expected delivery date range. We do our very best to ensure we meet these deadlines.
• You will be billed for the full amount at checkout as our system currently does not allow for 'billing upon fulfillment.'

GARMENT CARE

• All AUDRA garments are made with the highest attention to detail and with the highest quality fabrics and finishes, and should be cared for as such. 
• Please follow the guidelines on our care instructions for your AUDRA garments.
• If you have any questions regarding proper care for any of our garments, please email us at info@audraofficial.com. We're here to help. 

PAYMENT

• AUDRA currently accepts the following forms of payment: American Express, Visa, Mastercard, Discover and Paypal.
• All orders will be billed in US dollars. We do not currently ship to international destinations. 
• Local sales tax will automatically be charged on all orders (where applicable).

SHIPPING

• Our current carrier is USPS.
• We ship Standard Ground service, unless you select the option to upgrade for Priority or Express service.
• Shipping fees are automatically calculated at the time of checkout. 
• USPS Standard Ground Shipping takes 3-5 business days.
• USPS Priority Shipping takes 1-3 business days
• USPS Express Shipping is Overnight. 

ORDER PROCESSING

• Please allow 2 business days for your order to be processed, from the date that we receive your order and credit verification has been confirmed. 
• Transit times do not include Saturdays, Sundays and holidays. 

INSURANCE 

• All items are insured against theft and accidental damage while in transit from AUDRA to the shipping address.
• Once your package has been delivered and signed for at the specific address, it is no longer covered by insurance.

RETURN POLICY

• If you are not entirely happy with your purchase, AUDRA will accept returns within 10 business days of your receipt of the item.
• Please contact us for a Return Authorization number and return shipping instructions. Email us at info@audraofficial.com.
• All items must be returned in the original condition, unworn, with all tags on and in the original packaging. 

REFUNDS

• In order to receive a full refund based on the original purchase price (less shipping costs) and in the original form of payment, please note the following:
• All items must be returned within 10 business days of your receipt of the item.
• All items must be returned in the original condition, unworn, with all tags on and in the original packaging.
• Items must not be altered in any way.
• All returns must be accompanied with a Return Authorization number.
• Any items returned damaged or soiled will not be accepted and will be returned to the customer.

EXCHANGES

• AUDRA does not currently offer exchanges. You will need to return the unwanted item, and purchase the item you want.
• Contact us if you need assistance with this at info@audraofficial.com. We're happy to help.

FINAL SALE

• All SALE items are final sale and cannot be returned or exchanged.

CONTACT US

• Got a question? Get in touch. We want to hear from you. We love to give advice on fit or how to wear an AUDRA garment. 
• Email us at info@audraofficial.com and we'll get back to you with the information you need. We're here to help. 

LIABILITY & LEGAL

• AUDRA DANIELLE LLC is a limited liability company and is established in Wilmington, Delaware.
• "AUDRA" is a registered trademark logo and brand. All copyright and infringement rules apply. 
• For information on how we handle personal data, privacy and security issues, please read our Privacy Statement. 
• For our Terms and Services, please read our TOS Statement.